Terms of Service — Pharmia

Effective date: December 1, 2025

1. Introduction

These Terms of Service ("Terms") govern your use of Pharmia, an AI-powered platform that automates patient intake and preliminary clinical triage for community pharmacies. By using Pharmia you agree to these Terms.

2. Parties

Pharmia is provided by [Bento Studio Inc.] (“Bento Studio”, “we”, “us”, “our”). If you are using Pharmia on behalf of a pharmacy or organization, “you” includes that organization and the individual user.

Contact: [email protected]

3. Service description

Pharmia automates patient intake by enabling patients to chat with an AI assistant; it collects symptoms, medical history, medications and other clinical data, analyzes that data, and produces a structured clinical file for the pharmacist to review. Pharmacists retain full responsibility for clinical decisions and patient care. Pharmia is a clinical-support tool, not a substitute for a pharmacist’s professional judgment.

(See Privacy Policy for data details and sharing with pharmacists.)

4. Eligibility

You must be authorized by a participating pharmacy or be a patient using Pharmia through a participating pharmacy. You must comply with applicable professional rules if you are a health professional.

5. Account & access

Pharmacies and pharmacy staff will receive account credentials. Keep credentials secure. You are responsible for activity under your account and must notify us promptly of unauthorized access.

6. Acceptable use

You will not use Pharmia to: (a) impersonate others; (b) submit intentionally false or malicious information; (c) attempt to reverse-engineer the Service; (d) upload harmful code; or (e) violate applicable law or professional obligations.

7. Intellectual property

Pharmia and all related IP (software, algorithms, interfaces, design, documentation) are the exclusive property of Bento Studio Inc. or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service for your pharmacy’s operations.

8. Third-party services and AI models

Pharmia may use third-party AI models, cloud providers and analytics tools. Use of third-party services is subject to their terms. We will disclose (via the Privacy Policy) the categories of vendors we use and the locations of processing. Where personal health data is involved, we contractually require vendors to safeguard data and process only as instructed.

9. Medical disclaimer & professional responsibility

Pharmia provides clinical-support outputs. Pharmacists are solely responsible for reviewing, validating, and making final clinical decisions. Pharmia does not provide medical diagnosis or treatment. Licensed professionals must exercise judgment and comply with applicable codes of ethics and professional secrecy.

10. Confidentiality & data security

We implement reasonable administrative, technical and organizational measures to protect personal information. However, absolute security cannot be guaranteed; see the Privacy Policy for details about data handling, retention, and breach notification.

11. Fees & payment

If the Service is offered for a fee, payment terms will be set out in a separate agreement or invoice. Non-payment may result in suspension.

12. Termination

Either party may terminate in accordance with the agreement. Upon termination we will handle retained personal data in accordance with our retention and deletion policies (see Privacy Policy).

13. Liability limitation

To the maximum extent permitted by law, Pharmia’s liability for direct damages arising from the Service is limited to the fees paid by the customer in the 12 months preceding the claim. We are not liable for indirect, special, consequential or punitive damages, or for a pharmacist’s clinical decisions.

14. Indemnification

You agree to indemnify Pharmia for claims arising from your misuse of the Service, breach of these Terms, or violation of laws or professional obligations.

15. Governing law & disputes

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein. Disputes will be resolved in Quebec courts unless otherwise agreed.

16. Changes to Terms

We may update these Terms; we will notify customers of material changes. Continued use after notice constitutes acceptance.