Delete your account and data

You still have access to the app

Delete your account directly in the app: Settings → Account → Delete my account. Confirm with your phone number or email address, then "Delete permanently." The action is immediate and irreversible. If the option does not appear for your account, email us (see below).

You uninstalled the app or can no longer access it

Email us at privacy@pharmia.ca with the email or phone number of the account to delete. You do not need to reinstall the app. We process the request promptly.

What is deleted and what is retained

• Account and identifiers (name, email, phone number, user IDs): deleted when the account is deleted.
• Atlas content and Echo transcripts (health information): the identifiable quality-assurance copy is kept for at most 12 months, then deleted. The patient clinical record is retained by the responsible pharmacist for the period required by Quebec pharmacy law (minimum 5 years); this professional obligation survives account deletion.
• Audio recordings: kept long enough to verify the transcription, then deleted.
• Logs and diagnostics: kept for at most 1 year, then deleted or aggregated. The access audit log (user ID, action, IP address) is kept for 6 years. Database backups are kept for at most 35 days.

Full privacy policy

Read our privacy policy for details on how data is collected, used, and retained.